Industrial & Field Services
Build for the work
at hand.
When the job takes people away from a desk, the software needs to come with them. We design and build mobile tools for field tasks, connected to the platforms you already use.
Equipment manufacturers, fleet and service organizations, and industrial product and operations teams building tools for people in the field.
Daimler Truck North America / TechAssist
A note belongs with
the right work order.
We helped Daimler develop a mobile companion to TechLane. Technicians can capture notes and photographs at the vehicle, then link that documentation to the existing work order.
From the technician’s phone
to the existing platform
Capture notes & photos
Platform speech-to-text supports note taking. Notes can stand alone or accompany images.
Scan the QR code
The dedicated work-order QR code in TechLane connects the captured documentation to the job.
Connect to TechLane
The mobile experience returns notes, photographs and metadata to the service workflow.
Our contribution brought together product strategy, authentication and integration planning, and mobile engineering.
Explore the Daimler projectYour field product
Design the whole path.
Start with one task.
A useful mobile experience has to fit both the person holding the device and the system receiving the information. We work through those decisions together.
A starting point for your product
task→Mobile
interaction→Existing
platform
Device and network conditions shape the whole path.
Choose one workflow to explore before expanding the product.
- The task
- Who is using it, what are their hands doing, and what information do they need to capture or see?
- The environment
- Which devices, permissions and network conditions will the experience need to accommodate?
- The connection
- Where do work orders and records live? What access, authentication and integration paths are available?
A scoped place to begin
Bring a task you want
to put to the test.
Start with discovery, or scope a pilot when the workflow is already clear. We’ll agree on the boundaries before building.
Make the path tangible.
Work with field users and your product and platform owners to map a task, explore the mobile experience and examine the integration.
Try an agreed slice.
Build and test a bounded workflow with selected participants, representative devices and the agreed system connection.
Tell us who will use it, which task matters first and what it needs to connect to. Together, we can choose a useful next step.
Discuss your field product